Privacy Policy

In this policy, “we”, “us” and “our” refer to Focus Aviation [registered legal entity and company number to be confirmed], whose registered address is [address to be confirmed]. We are the controller responsible for your personal data in connection with this website.

Information we collect

We only collect the information you choose to give us. When you submit the quote or contact form, we collect the details you enter, which may include:

• Your name and, if provided, your company or organisation
• Your email address and, if provided, your telephone number
• Details of your enquiry — aircraft type, the service you need, any part number, whether the aircraft is grounded (AOG), and the message you write

We also record which page the enquiry was sent from, and the date and time it was received, to help us respond appropriately. We do not ask for, and you should not send, payment card numbers or other sensitive financial details through the form.

How we use your information

• To respond to your enquiry and provide the quote or support you asked for
• To prioritise urgent (AOG) requests
• To communicate with you about your request and our services
• To keep records of enquiries and to operate, secure and improve the website

Where data protection law applies to you (for example the UK GDPR or EU GDPR), our legal bases for this processing are your consent in submitting the form, our legitimate interest in responding to enquiries about our services, and taking steps at your request prior to entering a contract.

How your information is stored and who processes it

This website is hosted on the Vercel platform (Vercel Inc.). Enquiries submitted through the form are stored in a private data store provided by Vercel, accessible only to authorised Focus Aviation staff through a password-protected admin area. Our service providers process data on our behalf under their own security and data-processing terms.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

Analytics and cookies

We use privacy-friendly, cookieless analytics (Vercel Web Analytics and Speed Insights) to understand aggregated, anonymised usage and page performance. These do not track you across sites or build a profile of you. The only cookie this site sets is a strictly-necessary sign-in cookie used by staff in the admin area. For full details, see our Cookie Policy.

How long we keep it

We keep enquiry records for as long as needed to handle your request and for our legitimate business and record-keeping purposes, and then delete or anonymise them. [Specific retention period to be confirmed.]

Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the processing of your personal data, to object to processing, to data portability, and to withdraw consent. Residents of the EU/UK have these rights under the GDPR; California residents have rights under the CCPA/CPRA, including the right to know, delete, and opt out of the “sale” or “sharing” of personal information — which we do not do. To exercise any right, contact us using the details below. You may also lodge a complaint with your local data protection authority.

Security

The site is served exclusively over encrypted HTTPS, and enquiry data is held in a private store reachable only through an authenticated admin area. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.

Children

This website is intended for business use by aircraft operators and maintenance organisations and is not directed at children. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised. Material changes will be reflected on this page.

Contact us

For any privacy question or to exercise your rights, contact us at Email to be confirmed or through our contact page.